Refund policy
Effective Date: November 6, 2025
We want you to love what you buy from Sri Adornment. If something isn’t right, we’re here to help. Please read this Refund & Return Policy carefully before placing your order.
1. Return Eligibility
You may request a return if:
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The item is unused, in its original packaging, and in the same condition as received.
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The return request is raised within 5 calendar days of delivery.
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A complete unboxing video is provided showing the issue clearly (damage, defect, or wrong product).
⚠️ Returns without video evidence or requests made outside the return window will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return:
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Products marked as “final sale” or “non-returnable.”
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Personal care, health, or hygiene-related products once opened.
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Fragile or perishable items like candles or wax-based products.
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Customized, made-to-order, or digital items (unless defective).
3. Return Process
To request a return:
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Email our support team at suchaaru@sriadornment.com within 5 days of delivery.
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Include your order number, reason for return, and the unboxing video showing the issue.
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Once approved, our team will guide you on the pickup or self-shipping process.
Return Shipping & Fees:
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Return pickup may be available in select locations; otherwise, customers must self-ship.
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A ₹100 return and restocking fee applies to all accepted returns and will be deducted from your refund.
4. Exchanges
We offer exchanges in the following situations:
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The product is defective, damaged during shipping, or the wrong item was sent.
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Eligible size-related exchanges (subject to availability).
Conditions:
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Exchange requests must be made within 5 days of delivery.
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Only one exchange per order is allowed.
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A ₹150 exchange handling fee may apply for size-based exchanges.
5. Refunds
Once the returned product is received and inspected, you’ll be notified of approval or rejection. If approved:
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Refunds are processed to the original payment method within 8–15 working days.
- Shipping charges (if any) are non-refundable.
Refunds will not be issued if:
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The item shows signs of use or damage.
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The original packaging is missing.
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The unboxing video is not provided.
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The return is rejected after inspection.
6. Order Cancellations
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Orders can be cancelled before they are shipped.
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To cancel, contact us immediately at suchaaru@sriadornment.com.
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Once an order has shipped, it cannot be cancelled.
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Refunds for prepaid cancellations will be processed within 1–2 working days.
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Repeated cancellations may result in account restrictions.
7. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, or incorrect:
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Contact us within 24 hours of delivery.
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Provide a clear unboxing video showing the issue.
Without video proof, replacements or refunds cannot be issued.
8. Contact Us
For any questions, return/exchange requests, or order issues, reach out to us at:
📧 Customer Support Email: suchaaru@sriadornment.com
📅 Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)
🌐 Website: https://www.sriadornment.com
